Clarabridge, Inc. provides a customer intelligence platform. It offers Clarabridge, a platform that provides dynamic survey tools to capture data; survey customers, employees, Website users, prospects, and influencers; gather feedback through email, IVR, kiosk, QR Code, desktop, mobile, and more; tailor survey experiences to the individual respondent; and deliver branding with custom logos, colors, and designs. Its platform also connects to various sources of feedback through multiple integration paths, as well as enables clients to turn social media into social intelligence; capture the customer's voice; automatically transcribe customer call recordings from call centers, market research calls, or after-call surveys; and combine unstructured text analysis with structured data. In addition, its platform enables clients with text analytics and sentiment analysis by providing noise filtering, high fidelity automated natural language processing, advanced sentiment detection, classification and categorization, root cause and crisis management, and language support; lets clients to activate their organization by turning real-time and actionable insights into actions by providing access to the data, as well as enabling competitive comparison, statistical or contextual alerts, benchmarking, and integration with BI/CRM; and lets clients to collaborate and engage with customers and empower employees by providing case management, service recovery, custom content streams, proactive alerts, direct engagement, and customizable templates. Further, it provides support, consulting, and training services. Its platform is used for executives, as well as for marketing, customer care, and operation roles. It serves retail, financial/insurance, telecommunications, consumer packaged goods, technology, and travel/hospitality industries. The company was founded in 2005 and is based in Reston, Virginia with additional offices in San Francisco, London, Barcelona, Singapore, and Washington.